Every dealership has the same problem. We solved it.Every call answered, every department, every hour
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Answers calls. Makes calls.Never miss another saleInbound. Outbound. 24/7.
CarGents answers your phones on the first ring, day and night. Then it calls your customers when their warranty is ending, their lease is up, service is due or a recall comes in: the follow-up your people never get to.
The phone rings when everyone's busy. The service drive backs up first thing in the morning. The floor fills up on Saturday. After close the phones keep ringing and nobody's there to pick up. Customers don't wait on hold. They call the next store.
We solved it.
Every call gets answered on the first ring, day and night, and every caller gets to the right department with the details already taken. You already know what a repair order and a car deal are worth, so you can put a dollar figure on every call that goes unanswered.
Everything that comes standard, with nothing hidden in the fine print. Every store gets its own call flow, written for its departments and signed off by you before a single customer hears it.
Callers tell it what they need. They don't ask for a person.
After the caller's name, it asks this, every time:
"In order to connect you to the department that can assist you best, are you calling about service for your vehicle, a new or pre-owned vehicle, parts, finance or your lease, or would you like to explain the reason for your call?"
Callers hear their reason in the list and answer it, so very few ask for "a representative."
It never repeats a question the caller already answered.
When someone does want a person, they get one, with their details passed along.
Service, sales, parts and finance
Built around how every department in your store actually takes calls.
Service
Books drop-off, wait and pickup requests, explains your loaner policy, takes the VIN for recalls, and gets not-drivable vehicles moving.
"My check engine light just came on."
Sales
Captures model, new or pre-owned, trade-in and timing, sets the test drive, and never quotes a price you didn't approve.
"Is the black one from your website still there?"
Parts
Gets year, model, VIN and the part before your counter picks up, so the callback starts with an answer.
"I need wiper blades for a 2021."
Finance
Routes payoffs, lease-end, title, registration and plates to the business office with the deal name attached.
"Where are my plates?"
Body shop
Takes the vehicle, whether it's drivable and the insurance company, and books the estimate.
"Someone backed into me at the mall."
It calls your customers, too
The same voice that answers your phones can call out: the reminders your staff never has time to make. Every answer lands in the Tower.
Most owners never hear their coverage is ending until a repair bill shows up. It calls ahead, so they can renew while it is still simple.
"Hi Maria, this is Harbor Point Motors. The factory warranty on your 2023 RAV4 ends next month. Would you like to hear your options to extend it?"
Interested owners go to your finance office with the vehicle and mileage attached, or book a visit.
Lease coming to an end
On the schedule you choose before maturity
Lease customers are the easiest sale in the building, and the ones most often left to find out from the bank. It calls first.
"Your lease on the 2023 Tucson ends in March. Would you like to come see what the new model looks like for you, or talk to one of our managers about your options?"
Books the appointment or transfers to a sales manager, with lease end date and mileage on screen.
Service due
By mileage or time since the last visit
Keeps your bays full with customers you already have.
"It looks like your Highlander is due for its 30,000-mile service. Would Tuesday or Thursday work?"
Books drop-off, wait or pickup.
Open recalls
When a recall posts, or the parts arrive
Reaches owners the letter never did, and tells them the part is here.
"The recall part for your vehicle just came in. Can we get you on the schedule?"
Books the recall with the VIN attached.
Declined work
After a customer turns down a repair
The brakes or tires your advisor flagged become booked work instead of a note on an old RO.
"Last visit, your advisor noted the front brakes were getting low. Want us to take care of them this week?"
Books the repair or passes the question to the advisor.
Trade-up and equity
When an owner may owe less than the car is worth
Finds the customers who could get into a newer car for close to what they pay now.
"We have strong demand for your model right now. Would you like to see what your car is worth toward a new one?"
Sets the appraisal and hands it to sales.
Missed appointments
After a no-show in sales or service
Same-day rebooks instead of a lost customer.
"We missed you this morning. Would you like to pick another time?"
Rebooks on the spot.
Parts arrived and car ready
The moment the status changes
Stops the "is my car done yet" calls into service and parts.
"Your car is ready. We are open until six today."
Answers questions about the bill and pickup.
After the visit
A day or two after a sale or service
Hears about a problem before your survey does, and gets it to a manager.
"This is Harbor Point Motors checking in. How did everything go with your visit?"
Unhappy customers go straight to a manager.
Internet leads
Minutes after the lead comes in
Calls the shopper while they are still looking at your website, not tomorrow.
"You asked about the gray Explorer on our website. It is still here. Would you like to see it today?"
Sets the test drive.
It only calls customers who agreed to hear from you, within the calling hours you set, and honors every do-not-call request. Anyone who asks for a person gets one.
The Tower
Your sales managers already have a tower. This is the same idea for every call that reaches the store.
Tailored to your store, not a template with your logo on it.
We learn your store
Departments, hours, loaner rules, staff names and the questions your customers really ask.
We write your call flow
Your greeting, your menu, your hand-offs. You hear it and sign off first.
We connect your systems
DMS, CRM and scheduler where you have them, the Tower where you don't.
Start with one line
Go live on one line, then roll it out to the rest when you're comfortable.
Questions dealers ask
Will my customers know they're not talking to a person?
It speaks naturally, keeps answers short and asks one question at a time. If a caller asks whether they're talking to an AI, it tells them the truth and keeps helping.
What if a caller just wants a person?
They get one. It asks one quick question so they reach the right department the first time, then transfers with the details already taken. After hours it takes the full request so your team can call back first thing.
Will it quote prices or payments?
No. It never quotes prices, payments, trade values or payoffs unless you tell it to. Those go to your people.
Do I have to change my phone system or my DMS?
No. You keep your numbers, your lines and your systems. We connect to what you run, and if you don't have a system, the Tower runs on its own.
Who writes what it says?
We do, for your store: your greeting, your departments, your hours, your loaner policy and your staff names. You listen to it and sign off before any customer hears it.
What does it cost?
Every store is different, so the price is built for your store: how many lines and rooftops, and which systems we connect. Ask for your price and we'll give you one clear monthly number.
Get your price
Every store is different, so every price is built for the store. Tell us who you are and we'll call you to set up a demo on your own departments and hours.
