8:15 PM. The store is closed. Listen to line 2.
Answers calls. Makes calls.Never miss another saleInbound. Outbound. 24/7.
CarGents answers your phones on the first ring, day and night. Then it calls your customers when their warranty is ending, their lease is up, service is due or a recall comes in: the follow-up your people never get to.
- Answered
- Front desk
- Service desk
- Follow-up calls
On the Tower, as it happens
- Lease ending90, 60 and 30 days out
- Warranty running outbefore coverage ends
- Service dueoil changes, by mileage or time
- Caller
- Daniel Brooks
- Reason
- Check engine light, sluggish
- Vehicle
- 2023 SUV
- Callback
- Number from caller ID
- Sent to
- Service · Mike
- Request
- Drop-off Thursday morning
- Service team
- Email sent with summary
Your people are busy. The phone doesn't wait.
- Service driveAdvisors are writing ROs. The phone rings out.
- SaturdayEvery salesperson is with a customer. A buyer calls about a car online.
- After closeSomeone wants to book service tomorrow. Voicemail.
- The follow-upThe warranty call, the lease-end call, the declined-service call. Nobody makes them.
Answering
Every call answered, and sent to the right desk.
On the first ring, it greets the caller, asks what they need, and takes the vehicle, the VIN and a callback number before anyone picks up.
- Service books drop-off, wait or pickup, and handles "is my car ready?"
- Sales captures the model, the trade and sets the test drive.
- Parts and finance get the VIN or the deal name before they call back.
- After hours becomes a full list for the morning, not voicemail.
- Anyone who wants a person gets one, with the details already taken.
Follow-up calls
It makes the calls your store never gets to.
Owners hear from you before their warranty runs out or their lease ends, while you can still do something about it. Every answer lands with the right person.
- Warranty running out before coverage ends
- Lease coming to an end 90, 60 and 30 days out
- Service due by mileage or time
- Open recalls and when the part arrives
- Declined work the brakes your advisor flagged
- Trade-up and equity owners who could step up
- Missed appointments same-day rebooks
- Car ready, parts in before they call to ask
- After the visit before your survey does
- Internet leads within minutes
It only calls customers who agreed to hear from you, within the hours you set, and honors every do-not-call request.
The Tower. Every call in and out, on one screen.
Your sales managers already have a tower. This one shows why every customer called, what happened, and which callbacks are still owed.
| Time | Type | Customer need | Result | |
|---|---|---|---|---|
| IN | 7:42 PM | Service | 2022 Highlander, check engine light | Booked Thu 8 AM |
| OUT | 7:40 PM | Lease end | 2023 Tucson, lease ends in March | Appt Sat 10 AM |
| IN | 7:31 PM | Sales | Certified SUV seen online, has a trade | Call back 9 AM |
| OUT | 7:22 PM | Warranty | 2023 RAV4, factory warranty ends next month | To finance |
| OUT | 7:05 PM | Recall | Recall part in for a 2021 Explorer | Booked Mon 7:30 AM |
| IN | 6:55 PM | Parts | Roof rack for a 2024, VIN taken | Sent to counter |
| OUT | 6:41 PM | Service due | 2020 Camry, 60,000-mile service | Booked Wed 9 AM |
We know the store from the inside.
CarGents is a group of people who have worked at dealerships, managed dealerships and worked with dealerships, with more than 30 years of it between us.
We saw the same thing at every store. The phone rang out while everyone was busy. The warranty call, the lease-end call and the declined-service call never got made, because nobody's job was to make them. And the customer bought somewhere else.
So we built what we always wished the store had.
What the missed calls cost you
Put in your own numbers. This only counts calls that come in. The follow-up calls are extra.
- $0
- Service, if 1 in 3 missed service calls would have booked a repair order
- $0
- Sales, if 1 in 25 missed sales calls would have bought
A rough estimate from your inputs and the rates shown, not a promise.
Live on your store without replacing anything
- We learn your storeDepartments, hours, loaner rules, staff names and the questions your customers really ask.
- We write your call flowYour greeting and your hand-offs. You hear it and sign off before any customer does.
- We connect your systemsYour DMS, CRM and service scheduler. No system? The Tower runs on its own.
- Start with one lineAfter hours or service overflow first, then the rest of the store when you're ready.
Questions dealers ask
Will my customers know they're not talking to a person?
It speaks naturally, keeps answers short and asks one question at a time. If a caller asks whether it's an AI, it tells the truth and keeps helping.
What if a caller just wants a person?
They get one. It asks one question so they reach the right department the first time, then transfers with the details already taken.
Is it legal to have it call my customers?
Yes, when it's done right. It only calls customers who agreed to hear from your store, within the hours you set, and honors every do-not-call request.
Do I have to change my phone system or my DMS?
No. You keep your numbers and your systems. We connect to what you run.
What does it cost?
It depends on how many lines and rooftops you want covered and which systems we connect. After a short call about your store, we give you one clear monthly number.
See it on your own store.
Tell us who you are. We'll call you, learn your store, and set up a demo with your departments and your hours, so you hear exactly what your customers would.
Or hear it right now