Never miss another call.
Cargents answers your dealership's phones and website chat on the first ring, day and night. It gets every caller to service, sales, parts or finance with what they need already written down, and it puts every call on one screen your managers will actually use.
It works with the DMS and CRM you already run. Nothing to replace.
The sample call uses Harbor Point Motors, which isn't a real dealership.
Every dealership has the same problem
The phone rings when everyone's busy. The service drive backs up first thing in the morning. The floor fills up on Saturday. After close the phones keep ringing and nobody's there to pick up. Customers don't wait on hold. They call the next store.
We solved it. Every call gets answered on the first ring, day and night, and every caller gets to the right department.
You already know what a repair order and a car deal are worth, so you can put a dollar figure on every call that goes unanswered. Put in your own numbers.
Revenue riding on unanswered calls, every month
A rough estimate from your inputs and the rates shown, not a promise.
One team member that covers the whole store
Your phones, your website and your managers' view of all of it, built around how a dealership actually runs.
Phones
Answers on the first ring, around the clock
It answers every line the way your best receptionist would. It greets the caller, finds out why they're calling, takes down the vehicle, the VIN and a callback number, then hands the call to the right person with all of that already written down. After hours it takes the full request so your team starts the morning with a list instead of voicemail.
- Service requests, recall checks and "is my car ready" calls
- Test drives, trade-ins, and "do you still have the one I saw online"
- Parts lookups by VIN, payoffs, titles and plates
- Transfers to your people only after it has the details, never blind
Chat
The same knowledge, on your website
The same knowledge goes on your website. It knows your hours, your loaner policy, your specials page and your departments, and it books the next step instead of just collecting an email address. Every conversation lands in the same place as your calls.
- Answers from your store's real policies, not generic scripts
- Hands off to a person when one is needed
- Works on phones as well as desktops
- Your branding, your voice
The Tower
Every call on one screen
The Tower is the one screen for the GM, the sales manager and the service director. It shows every call, why the customer called, where it went, and whether anyone followed up. You can see missed opportunities by department and by hour, and you can ask it questions in plain English.
- Live call feed with the reason and outcome of every call
- Follow-ups that are still owed, by department
- After-hours demand you couldn't see before
- Ask it: "How many service calls did we lose on Saturday?"
Built for every department
Service
Books drop-off, wait and pickup-and-delivery requests, explains your loaner policy, takes the VIN for recalls, and gets not-drivable vehicles moving.
"My check engine light just came on."
Sales
Captures model, new or pre-owned, trade-in and timing, sets the test drive, and never quotes a price your managers didn't approve.
"Is the black one from your website still there?"
Parts
Gets year, model, VIN and the part before your counter picks up, so the callback starts with an answer.
"I need wiper blades for a 2021."
Finance
Routes payoffs, lease-end, title, registration and plates to the business office with the deal name attached.
"Where are my plates?"
Body shop
Takes the vehicle, whether it's drivable and the insurance company, and books the estimate.
"Someone backed into me at the mall."
The Tower
Your sales managers already have a tower. This is the same idea for every call that reaches the store.
Live calls
Why people called
See the whole store
Every call has a reason, a department and an outcome. You'll never have to wonder where a customer went after they called.
Nothing falls through
Callbacks that are still owed stay on the board until someone closes them out.
Ask it anything
"Which hour do we lose the most service calls?" You get a plain answer from your own call data.
Works with what you already run
You don't have to switch systems or retrain the store. We fit Cargents to your setup.
Already have a DMS and CRM
We connect to them, so service requests reach your scheduler, sales leads land in your CRM, and your people keep working in the screens they know.
Don't have a system
Start on ours from day one. The Tower handles your calls, requests, callbacks and follow-ups on its own.
Somewhere in between
Connect the pieces you want and let Cargents cover the rest. You can add more later.
How your store goes live
Tailored to your store, not a template with your logo on it.
We learn your store
Your departments, hours, loaner rules, staff names and the questions your customers really ask.
We write your call flow
Your greeting, your menu, your hand-offs. You hear it and sign off before a single customer does.
We connect your systems
DMS, CRM and scheduler where you have them, the Tower where you don't.
Start with one line
Go live on one line first, such as after-hours or service overflow, and roll it out to the rest when you're comfortable.
Hear it answer your store's phone
Give us your store name and we'll set up a demo with your departments, your hours and your policies, so you hear exactly what your customers would.
Want to try it first?